Working with Difficult People: How to Work with Self-serving People


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number



Overview/Description
Have you ever worked with someone who seems to have an ego the size of a car? Do you ever find yourself having to listen to someone else gossip about other office mates? Self-serving people try to make themselves the center of attention at the expense of others and their habits can be quite destructive. If you work with self-serving people, you need to have the skills required to cope successfully with these individuals. This course will describe self-serving individuals and characterize two common types: arrogant people and busybodies. The strategies that you can use in dealing with these self-serving individuals are also covered.

Target Audience
Individuals who want to develop or refresh their communication skills when working with difficult people

Expected Duration (hours)
1.0

Lesson Objectives

Working with Difficult People: How to Work with Self-serving People

  • determine which aspects of handling arrogant behavior were dealt with appropriately in a given scenario
  • recognize examples of arrogant people
  • determine which aspects of handling busybody behavior were dealt with appropriately in a given scenario
  • recognize examples of busybodies
  • apply strategies for dealing with a self-serving person in a workplace scenario
  • Course Number:
    comm_23_a06_bs_enus