Using Emotional Intelligence on the Job


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number



Overview/Description
Putting emotional intelligence to work is an emerging trend in the corporate world. Developing the best talents in executives, managers, and employees throughout the organization has become vital to workplace success. Intellectual knowledge is no longer enough; you must also have the interpersonal competence that comes with emotional intelligence. In this course, you'll learn the value of emotions and how they can affect your workplace for better or for worse. You'll gain an understanding of how emotional forces can influence performance and decision making, learn how you can leverage emotions in a way that maximizes performance, and discover how you can shape your own and others' emotions in positive and mutually satisfying ways. The course will focus on using of empathy, particularly in confrontation scenarios, and on helping others to develop their own emotional self-awareness and empathy, leading to more positive exchanges on the job. Materials designed to support blended learning activities aligned with this course are available from the Resources Page.

Target Audience
Individuals at all levels who want to understand and develop their emotional intelligence skills

Expected Duration (hours)
1.0

Lesson Objectives

Using Emotional Intelligence on the Job

  • recognize the value of understanding the impact of workplace emotions
  • recognize how to communicate with empathy
  • apply key emotional intelligence skills in a confrontation scenario
  • recognize questions you can ask others to help them develop self-awareness and empathy
  • Course Number:
    comm_25_a03_bs_enus