Diagnosing and Troubleshooting

Overview/Description
To demonstate procedures for isolating and troubleshooting computer problems

Target Audience
Anyone wanting to become a hardware support technician

Prerequisites
Computer service technicians at entry level or with up to 6 months on-the-job experience

Expected Duration (hours)
3.7

Lesson Objectives

Diagnosing and Troubleshooting

identify procedures for troubleshooting the system board.

troubleshoot power supply, port, and cable problems.

to troubleshoot peripheral and display device problems.

identify system board faults in a given scenario.

troubleshoot adapter problems.

troubleshoot video and sound problems.

troubleshoot storage devices and cooling systems.

troubleshoot notebook computers.

troubleshoot problems with notebook computers in a given scenario.

gather information and troubleshoot computer systems.

troubleshoot computer problems in given situations.

Course Number:
123903_eng