Resolving Issues with the Operating System and Office Applications


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number


Overview/Description
To explain how to resolve issues with the operating system and Office applications

Target Audience
Technical support and help-desk personnel who need to support end users running Microsoft Windows® XP Professional or Microsoft Windows XP Home Edition

Prerequisites
A good understanding of Microsoft Office applications and Windows XP; experience operating in a workgroup or Windows 2000 Server/Windows Server 2003 Active Directory® domain

Expected Duration (hours)
2.0

Lesson Objectives

Resolving Issues with the Operating System and Office Applications

  • configure the operating system in a given scenario.
  • recognize how to troubleshoot compatibility problems in a given scenario.
  • customize the operating system to resolve problems presented by users.
  • install Office in a given scenario.
  • customize Office and repair an Office installation in a given scenario.
  • customize users' Office settings.

    • Course Number:
    214710_eng