Troubleshooting Servers


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number


Overview/Description
To identify server-related troubleshooting best practices

Target Audience
Service managers, technicians, systems engineers/administrators, help desk staff, service and repair professionals, system analysts and integrators, PC support specialists, network engineers/administrators/analysts/architects/managers/specialists

Prerequisites
Hands-on experience of 18-24 months in the server-technologies industry; achievement of A+ certification prior to Server+ is recommended, but not required

Expected Duration (hours)
2.7

Lesson Objectives

Troubleshooting Servers

  • identify the steps in the troubleshooting process and discuss how to prioritize problems.
  • identify methods for gathering information to determine the origins of problems.
  • identify best practices and resources for fixing and documenting server-related problems.
  • identify best practices and procedures for troubleshooting problems in a given scenario.
  • identify strategies for dealing with common server-related problems.
  • identify best practices and guidelines for using documentation and log files to solve server-related problems.
  • identify the troubleshooting features of specified diagnostic tools.
  • select diagnostic tools and techniques in a given scenario.

    • Course Number:
    222050_eng