Recognizing Safety Procedures, Effective Communication, and Professional Behavior

Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number

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Overview/Description
To recognize the importance of workplace safety and professional workplace behavior

Target Audience
The audience for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A+ Essentials exam (220-601)

Prerequisites
None

Expected Duration (hours)
1.2

Lesson Objectives

Recognizing Safety Procedures, Effective Communication, and Professional Behavior

recognize potential hazards and how to overcome them with proper safety procedures.

recognize guidelines for effective communication in given scenarios.

recognize how to respond to given workplace scenarios in a professional manner.

recognize proper safety procedures, how to communicate effectively with customers, and how to use job-related professional behaviour in given scenarios.

Course Number:
245881_eng