Overview/Description
The role of the administrative support professional today reaches far beyond the dated cliche of the secretary answering phones and filing documents. Effective administrative support professionals require an extensive array of skills, including communication, organizational, managerial, problem-solving, and conflict-resolution skills. Without such skills, the administrative support professional risks both his or her success and the success of his or her boss.
The simulation Essential Skills for Administrative Support Professionals is designed to provide participants with the opportunity to practice administrative support skills in a secure, virtual environment before facing the challenge of an actual, real-world scenario. Over the course of the simulation, participants will be tested on the objectives of working effectively to meet your boss's needs, executing common administrative support tasks, maintaining an effective relationship with your boss, and putting your best foot forward.
The simulation Essential Skills for Administrative Support Professionals comprises three scenarios and is based on the SkillSoft Series "Administrative Professionals." Links are provided throughout the simulation to the following SkillSoft courses: ad_01_a01_bs_enus, ad_01_a02_bs_enus, ad_01_a03_bs_enus, ad_01_a04_bs_enus, and ad_01_a05_bs_enus.
Target Audience
Employees in administrative support positions, as well as individuals who want to refresh their administrative skills