Effective Administrative Support Professional Simulation

Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number

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Overview/Description
Today's office setting is high-tech and fast-paced. Successful administrative support professionals must keep up with the requirements of the modern-day office environment, and this simulation tests the skills and procedures that will help you do just that. As administrative assistant to the VP of Sales for the Northeast Division of BMS Printed Circuits, you'll experience the full spectrum of responsibilities and challenges that face administrative professionals. Whether greeting visiting clients, drafting memos or dealing with office politics, you'll want to stay sharp, keeping the ultimate goal in mind--administrative excellence. This simulation provides links to the following SkillSoft courses: ADM0101, ADM0102 and ADM0103.

Target Audience
Administrative support professionals who want to brush up on office procedures and skills.

Expected Duration (hours)
0.5

Lesson Objectives

Effective Administrative Support Professional Simulation

maintaining professionalism.

creating a positive work environment.

avoiding office politics.

demonstrating interpersonal skills.

managing telephone calls.

handling rudeness.

greeting clients and visitors.

demonstrating formal communication.

Course Number:
ADM0100