Overview to Effective Business Communication


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number


Overview/Description
Calvin Coolidge said, "No one ever listened themselves out of a job." Furthermore, you could say that "No one ever communicated themselves out of a job." Understanding business communication is foundational to being an effective administrative support professional. Learn about the business communication process and techniques for effective communication such as listening effectively and sending messages. This course, Overview of Effective Business Communication, will help you to become successful in today's fast paced business world.

Target Audience
Administrative assistants who want to brush up on office procedures and skills, and individuals who want to prepare themselves for a business environment.

Expected Duration (hours)
3.0

Lesson Objectives

Business Communication

  • identify the benefits of understanding business communication.
  • match communication process components to their corresponding examples, in a given situation.
  • identify the flow of business communication, given scenarios.

    • Communicating Your Message

  • recognize the importance of clearly communicating your message.
  • determine if the steps for preparing for communication were followed, in a given situation.
  • determine whether the guidelines for sending messages were applied, in a given scenario.
  • determine whether effective listening skills were used, in a given scenario.
  • determine the barriers to effective communication, in a given scenario.

    • Types of Business Communication

  • identify the advantages of understanding different types of communication.
  • determine if effective verbal and non-verbal communication was used, in a given situation.
  • identify examples of when to use formal communication.
  • use formal communication, in a given scenario.
  • identify examples of when to use informal communication.
  • use informal communication, in a given scenario.

    • Course Number:
    ADM0102