Overview/Description
You're an administrative assistant at the corporate headquarters of King's Stores Company, a chain of retail stores, and report to Maxine Washington, Merchandising Manager. Recently, you were disappointed when Maxine turned you down for a promotion.
During a meeting with Maxine, you'll have the opportunity to find out to why she didn't promote you. You'll need to listen actively and effectively to her constructive criticism. Also, you will need to deal with this criticism like a professional. After the meeting, maintaining a positive attitude and avoiding the influence of negative people are among the challenges you'll face.
If you take Maxine's advice and successfully improve your skills, you'll then try to establish a partnership with her. This will involve effectively pitching your partnership proposal. If she agrees to the proposal, you'll then have to implement the partnership plan. Also, as Maxine's partner, you'll need to represent her with confidence and authority when she's not in the office.
This simulation is based on the Advanced Skills for Administrative Support series and contains links to the following SkillSoft courses: ADM0111, ADM0112, ADM0113, ADM0114.
Target Audience
Administrative support professionals who want to improve their communication and management skills, becoming better equipped to take on more responsibility in the workplace.