Managing Yourself and Those Around You

Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number

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Overview/Description
Successful administrative support professionals must be good managers. This means managing their own time and energies, as well as cooperatively working with their boss and co-workers. This course teaches successful strategies for dealing with the myriad demands on the time, resources, communication skills, and organizational powers of administrative assistants.

Target Audience
Administrative support professionals and executive secretaries who wish to improve their management skills.

Expected Duration (hours)
4.0

Lesson Objectives

Time and Stress Management

recognize the benefits of successful time and stress management.

match stress reducing organizational strategies to given examples.

match the strategy that will help organize an administrative team, to a specific example of that strategy.

apply effective time management strategies when coping with specified time management problems.

choose the appropriate action to deal with calls and visitors, in a given scenario.

Partnerships and Information Networks

recognize the benefits of effective partnerships and information networks.

apply strategies that establish partnerships within a given organization.

select approaches for establishing an information network.

Creative Problem Solving

recognize the benefits of creative problem solving.

identify appropriate questions to ask, in order to clarify the problems involved in a difficult situation.

use clarifying techniques to analyze a specified problem.

apply techniques of goal-oriented problem solving.

Managing Conflict

identify the benefits of being able to manage conflict in the workplace.

apply strategies for dealing with a difficult person, in a given scenario.

manage conflict between two people, in a given scenario.

promote a healthy environment after a confrontation.

Course Number:
ADM0112