Communicating with Power and Confidence

Target Audience
Expected Duration
Lesson Objectives
Course Number

Do you want to be an effective and powerful communicator? Do you want to take charge, welcome responsibility and view challenge as an opportunity? In today's workplace, when administrative support professionals talk, supervisors listen. They have been empowered and given many managerial responsibilities. They can now work alongside rather than as subordinates to their managers. They no longer only proofread, make coffee, or take notes. Today they run team meetings, benchmark, make presentations to senior management, pass out their own business cards, and earn degrees. Administrative support professionals who can communicate, teach, guide, mentor, and make important decisions have a greater chance of achieving upward mobility in their workplace. Administrative assistants can earn more money as a result of taking on these responsibilities. This course will show you how to communicate with power and confidence, a skill that will enable you to advance your career.

Target Audience
Administrative support professionals who want to communicate more effectively and be better equipped to take on more responsibilities in the workplace and advance in their career.

Expected Duration (hours)

Lesson Objectives

Communicating to Get the Results You Want

  • recognize the benefits of communicating effectively in the workplace.
  • use techniques to influence and persuade, in a given scenario.
  • sequence the steps for selling ideas to co-workers.
  • effectively use the steps to sell ideas, given a scenario.
  • use appropriate actions to say "No" with confidence, in a given scenario.
  • Listening and Responding to Others

  • recognize the benefits of effectively listening and responding to people in the workplace.
  • identify examples of good listening skills.
  • identify examples of effective nonverbal communication skills.
  • identify examples of the four steps to effectively train employees.
  • effectively use the steps for handling a specified crisis situation.
  • Representing Your Boss

  • identify the benefits of being able to confidently represent your boss.
  • identify examples of the strategies for confident and authoritative representation of your boss.
  • recognize the steps in communicating decisions for a boss.
  • use the steps to communicate a decision for your boss, in a given scenario.
  • identify examples of strategies for developing your delegating skills.
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