Improving Your Cross-cultural Communications

Target Audience
Expected Duration
Lesson Objectives
Course Number

Picture the scene. You've been asked to contact some new clients based over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation? Thankfully, there are things you can do to improve your cross-cultural communications and ensure that your clients or coworkers across the world become your greatest allies. In this course, you'll find out how to build rapport, appeal to receivers' motivations, and consider the importance of rank and respect in global communication. Cross-cultural communication is often boosted by global e-communication including electronic mail, videoconferencing, and Internet conferencing. You'll look at the options available and examine the downside of information technology, too. Finally, you'll learn that cross-cultural communication can be improved immensely by remembering etiquette and using a global negotiating protocol to guide you.

Target Audience
Managers, supervisors, and anyone who communicates globally in an organization

Expected Duration (hours)

Lesson Objectives

Acknowledging the Differences

  • recognize the value of acknowledging cultural differences in order to improve global communication.
  • recognize the appropriate method(s) to use in preparation for meeting someone from a different culture.
  • identify the most appropriate techniques to use to build rapport with a given person from another culture.
  • respond appropriately to receivers' motivations to ensure successful global communication in a given communicating scenario.
  • apply appropriate guidelines, relating to rank and respect, in a specific global communicating situation to ensure an effective exchange.
  • Global E-communication

  • recognize the benefits of using global e-communication to improve communication.
  • recommend the best use of technology to boost global communication in a specific scenario.
  • identify examples of potential issues with technology.
  • Taking Action to Improve Global Communication

  • recognize the benefits of taking action to improve global communications.
  • identify the correct communication solutions in a global setting.
  • recognize the correct protocols to follow in a global negotiation.
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