Picture the scene. You've been asked to contact some new clients based over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation?
Thankfully, there are things you can do to improve your cross-cultural communications and ensure that your clients or coworkers across the world become your greatest allies.
In this course, you'll find out how to build rapport, appeal to receivers' motivations, and consider the importance of rank and respect in global communication.
Cross-cultural communication is often boosted by global e-communication including electronic mail, videoconferencing, and Internet conferencing. You'll look at the options available and examine the downside of information technology, too.
Finally, you'll learn that cross-cultural communication can be improved immensely by remembering etiquette and using a global negotiating protocol to guide you.
Managers, supervisors, and anyone who communicates globally in an organization