Increasing Your Emotional Intelligence: Replaced


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number


Overview/Description
This content is replaced by the course "Increasing Emotional Intelligence" , Course ID: comm_09_a04_bs_enus. In today's workplace, you need to have both the intellectual skills to do the job and the emotional intelligence to interact effectively with co-workers. The successful leaders and managers around you outshine others because of their stellar people skills. Most people believe that emotions are automatic responses that they have no control over. Few realize that their emotions are determined by what they think, and that concrete techniques exist for gaining control of their feelings. This course will provide you with the skills to increase your emotional intelligence so that you can become an effective contributor in the work force.

Target Audience
Anyone who works or deals with people

Expected Duration (hours)
2.5

Lesson Objectives

Emotional and Intellectual Intelligence

  • recognize the importance of increasing emotional intelligence to success.
  • identify the characteristics of emotional and intellectual intelligence.
  • apply constructive thinking to experiences.
  • differentiate between the characteristics of the rational and experiential minds.

    • Using Emotional Intelligence at Work

  • recognize the benefits of constructive thinking.
  • identify the characteristics of how high achievers think.
  • identify the ways to apply constructive thinking at work.
  • identify how thought processes produce emotions.

    • The Source of Emotional Intelligence

  • recognize the value of understanding where emotional intelligence comes from.
  • identify the reasons that belief systems develop.
  • identify ways that constructive thinking changes.
  • select coping skills often displayed by those who survive deprived environments.

    • Improving Your Emotional Intelligence

  • recognize the value of improving emotional intelligence.
  • sequence the chain of events that takes place between an event and a behavioral response.
  • identify the key areas of appraisal in judging the constructiveness or destructiveness of a reaction.
  • identify the three approaches for improving constructive thinking.

    • Course Number:
    COMM0144