E-mail and Organizational Communication


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number


Overview/Description
E-mail is much more than sending information back and forth. This communication tool can change your entire organization. E-mail can affect how you communicate, where you work, what you do and even when you do it. This course will help you harness the power of e-mail and show you ways to optimize your e-mail use for maximum productivity and success.

Target Audience
The target audience is individuals who use e-mail for their personal correspondence or while doing their jobs; managers and business leaders who want to maximize business opportunities and strengthen their organization as a whole.

Expected Duration (hours)
2.5

Lesson Objectives

Using E-mail as a Communication Tool

  • identify the benefits of knowing how to use e-mail as an effective communication tool in the workplace.
  • identify how an individual can use e-mail in the stages of information processing.
  • sequence the five steps in planning a meeting.
  • choose appropriate e-mail messages to support the steps for planning a meeting.
  • identify examples of appropriate uses of e-mail to strengthen mentoring relationships.
  • identify three types of information that a business professional should avoid putting in e-mail messages.

    • Reducing the Impact of E-mail on Company Resources

  • identify the benefits of reducing the negative impact of e-mail on company resources.
  • identify ways that individuals can reduce the amount of paper that e-mail can generate.
  • match solutions to e-mail system overload to related causes.

    • Using E-mail to Support Corporate Culture

  • recognize the benefits of using e-mail to support corporate culture.
  • identify how e-mail messages can be used to support corporate culture.
  • identify statements that define four types of corporate culture.
  • choose an appropriate e-mail message to effectively support a specific corporate culture presented in a scenario.
  • match each phase of team development to its description.
  • use e-mail messages to facilitate the phases of team development.

    • Course Number:
    COMM0233