Managing Your Anger

Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number

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Overview/Description
You're angry and you want to let everyone know it. But, is this really a good idea? What will your co-workers or your supervisor think of your outburst? Is there something that you could do to control your anger? This course will help you manage your anger so that you will be less angry and will be able to channel your energy into more constructive activities. You will learn the three stages of managing your anger and techniques that will be useful for preventing your anger from getting out of control. This series provides techniques that a motivated person can use to deal with manageable anger. These techniques do not replace counseling or other professional assistance where such attention is appropriate.

Target Audience
Any employee or manager wanting to reduce the amount of personal anger in the workplace

Expected Duration (hours)
5.5

Lesson Objectives

First Steps in Handling Anger

recognize the benefits of learning the first steps in handling anger.

identify the steps for taking an anger time-out.

employ the appropriate steps for taking an anger time-out, given a business scenario.

identify examples of the techniques used to appropriately release anger.

Dealing with Initial Anger

identify the benefits of understanding how to deal with initial feelings of anger.

select examples of questions that help clarify the cause of one's anger.

identify the thinking styles that can distort thinking and cause anger.

apply the appropriate technique to counter the distorted thinking style that causes anger, in a given scenario.

determine whether a given comment is a personal attack or professional feedback, in a given scenario.

employ the actions for depersonalizing feelings of anger, in a given scenario.

Solving the Anger Problem

recognize the benefit of solving the problem that is causing one's anger.

select examples of questions to ask oneself when deciding to take action.

determine whether to take action, in a given anger scenario.

sequence examples of the steps for solving the problem that is causing one's anger.

solve a specific problem causing anger, in a scenario.

match the rules for expressing anger appropriately to examples of each.

apply the rules for expressing anger appropriately.

identify examples of effective techniques for letting go of anger.

apply the techniques to let go of anger in a given scenario.

Course Number:
COMM0702