Developing Interpersonal Skills in Your People

Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number

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Overview/Description
Are the people on your staff motivated? Do you involve them in the decision-making process? Do they work well as a team? The interpersonal skills of all staff play a major role in the success of a company. As a manager, are you aware of the strengths and weaknesses of your people's interpersonal skills? In this course, you'll discover how to demonstrate strong leadership skills and how these skills can be used to improve productivity. You'll learn how to encourage employee development and build on the potential of your people. And finally, you'll explore ways to create an environment of teamwork which encourages new ideas, builds leaders, and maintains a competitive edge for the future.

Target Audience
Managers, supervisors and team leaders

Expected Duration (hours)
2.0

Lesson Objectives

Lead the Way

recognise the benefits of demonstrating effective interpersonal skills.

match the techniques to motivate staff with the appropriate examples.

identify the ways to communicate as a leader.

use the information about influential strategies to identify those used by designated characters.

Enhance Your Leadership Skills

recognise the benefits of enhancing leadership effectiveness.

identify the ways to develop relationships.

identify the ways to nurture staff.

sequence the five steps to effective coaching.

Encourage Staff Development

recognise the benefits of encouraging employee development.

identify the ways to make empowerment work.

differentiate between emotional support and intellectual stimulation.

identify the ways to focus on the positive when dealing with people's attitudes, moods and idiosyncrasies.

Create a Team with Synergy

recognise the benefits of creating a team with synergy.

identify the critical components of a team with synergy.

match the stages of team development with the appropriate feelings and types of behaviour.

identify ways to sustain the momentum.

Course Number:
COMM8116