What Is Emotional Intelligence?

Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number

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Overview/Description
Does IQ determine your destiny? For years, that was an overriding belief. However, new behavioural research shows that IQ provides, at best, a narrow view of human intelligence. Factors such as self-awareness, impulse control, persistence, zeal, self-motivation, empathy and social deftness contribute greatly to an individual's success. These qualities, termed; emotional intelligence; often determine whether or not people excel in life, in relationships, and in the workplace. In this course, you'll learn more about these specific characteristics and how they influence every area of your life.

Target Audience
Managers, supervisors, team leaders

Expected Duration (hours)
2.5

Lesson Objectives

The Purpose of Emotions

recognise the importance of emotions in determining intelligence.

match the physiological reactions to the corresponding emotions.

choose the statements that describe how the emotional control centre works.

differentiate between emotional intelligence and IQ.

Managing Emotions

recognise the value of managing emotions.

match the types of behaviour with the three styles of dealing with emotions.

choose statements that describe what happens when someone is angry.

identify the emotional effects of anxiety and worry.

The Impact of Emotional Intelligence

recognise the importance of being emotionally competent.

identify the characteristics that contribute to emotional competency.

choose the statements that accurately describe empathy.

match the types of behaviour with the social skills that enhance emotional intelligence.

Becoming Emotionally Literate

recognise the importance of being emotionally literate.

identify the manner in which genetics and temperament are related to emotional literacy.

identify the problems caused by emotional illiteracy.

select the methods that can be used to educate the emotions.

Course Number:
COMM8141