Increasing Your Emotional Intelligence


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number


Overview/Description
In today's workplace, you need to have both the intellectual skills to do the job and the emotional intelligence to interact effectively with your colleagues. The successful leaders and managers around you outshine others because of their top-quality people skills. Most people believe that emotions are automatic responses over which they have no control. Few realise that their emotions are determined by what they think, and that there are proven techniques for gaining control of their feelings. This course will provide you with the skills to increase your emotional intelligence so that you can become an effective contributor in the workforce.

Target Audience
Anyone who works or deals with people

Expected Duration (hours)
2.5

Lesson Objectives

Emotional and Intellectual Intelligence

  • recognise the importance that increasing emotional intelligence has for success.
  • identify the characteristics of emotional and intellectual intelligence.
  • apply constructive thinking to experiences.
  • differentiate between the characteristics of the rational and experiential minds.

    • Using Emotional Intelligence at Work

  • recognise the benefits of constructive thinking.
  • identify the characteristics of how high achievers think.
  • identify the ways to apply constructive thinking at work.
  • identify how thought processes produce emotions.

    • The Source of Emotional Intelligence

  • recognise the value of understanding where emotional intelligence comes from.
  • identify the reasons that belief systems develop.
  • identify ways that constructive thinking changes.
  • select the coping skills that are often displayed by those who survive deprived environments.

    • Improving Your Emotional Intelligence

  • recognise the value of improving emotional intelligence.
  • sequence the chain of events that takes place between an event and a behavioural response to it.
  • identify the key areas to appraise when judging the constructiveness or destructiveness of a reaction.
  • identify the three approaches for improving constructive thinking.

    • Course Number:
    COMM8144