The Basics of Listening


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number


Overview/Description
Do you sometimes feel like you are not getting the whole message when someone talks to you? If you have problems receiving information that is verbally communicated, this is the course for you. This course will familiarise you with the communication and listening processes, and how listening functions within communication. You will discover the factors and variables that influence communication and listening and learn strategies to overcome weak listening skills. You will then apply these skills to business-based examples. Knowing the basic communication and listening processes will make you aware of where communication can be adversely affected.

Target Audience
A person at all levels of an organisation. This course is particularly useful to those, such as managers and team members, who need strong listening skills to be effective in the workplace.

Expected Duration (hours)
2.5

Lesson Objectives

The Communication Process

  • identify the benefit of understanding the communication process.
  • identify the communication components, given examples.
  • match each communication variable with its corresponding example, given a scenario.
  • identify the simultaneous communication process component undergoing change in a given scenario.

    • The Listening Process

  • identify the benefits of understanding the listening process.
  • identify aural and visual information, given examples.
  • match the type of attention problem with its description.
  • match each common cause of misassigning meaning with its description.

    • Listening as a Function of Communication

  • recognise the importance of using listening as part of the communication process.
  • apply effective listening strategies to a given situation.
  • identify examples of the factors influencing the listening process.

    • Course Number:
    COMM8151