Listening for Higher Purposes


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number


Overview/Description
Do you sometimes have difficulty using your listening skills to evaluate arguments effectively or to appreciate complex ideas and emotions? This course teaches you how to listen more effectively for critical and empathic purposes to maximise your understanding.

Target Audience
Persons at all levels of an organisation. It is particularly useful for people such as managers and team members who need strong listening skills to be effective in the workplace.

Expected Duration (hours)
3.0

Lesson Objectives

Critical Listening

  • identify the benefits of knowing how to listen critically.
  • match each factor that influences a speaker's credibility with its description.
  • recognise questions that will help you determine the truth of an inductive or deductive argument, given a scenario.
  • apply critical listening to recognise errors in reasoning, in a given listening scenario.

    • Emotions and Critical Listening

  • identify the benefits of being able to listen critically to emotional appeals.
  • identify common emotional appeals.
  • identify the steps for dealing with emotive words.

    • Empathetic Listening

  • identify the benefits of using empathetic listening.
  • apply the strategies for creating a supportive climate in an empathetic listening situation.
  • apply the ground rules for empathetic listening to an empathetic listening situation.
  • identify examples of key strategies for focusing attention in an empathetic listening situation.
  • match each technique for responding to a speaker to its description.

    • Course Number:
    COMM8153