Working with Aggressive People


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number


Overview/Description
Have you ever had a really great day at work? Everything is going the way it should, you're on schedule and you're getting to meetings on time. Then someone verbally attacks you or metaphorically stabs you in the back. Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives openly antagonise people whereas passive-aggressives have hidden agendas and work behind the scenes. No matter which type of aggressive behaviour you have to deal with, you've got your work cut out for you. That's why this course is useful. It details the characteristics of the six most common types of aggressive people and provides effective ways to cope with their behaviour.

Target Audience
Business professionals, managers, executives, front-line workers

Expected Duration (hours)
3.0

Lesson Objectives

Hostile-aggressive People

  • recognise benefits of coping with hostile-aggressive people in the workplace.
  • identify comments made by a verbal assailant.
  • apply strategies to deal with verbal assailants in given business scenarios.
  • identify examples of smart Alecs.
  • apply strategies to deal with a smart alec in a business scenario.
  • choose examples of statements that describe a hothead.
  • apply strategies to deal with a hothead in a business scenario.

    • Passive-aggressive People

  • recognise the value of coping with passive-aggressive people in the workplace.
  • identify characteristics that best describe a knowledge keeper.
  • apply strategies for coping with a knowledge keeper in a business scenario.
  • select characteristics of an unresponsive aggressor.
  • apply strategies for coping with an unresponsive aggressor in a business scenario.
  • identify characteristics of a waverer.
  • use strategies to cope with a waverer in a business situation.

    • Course Number:
    COMM8162