Working with Negative People and Procrastinators

Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number

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Overview/Description
Doesn't it annoy you when people say they'll do something, but when the deadline arrives, they haven't actually managed to get it done? Or what about people who whine all the time? You might come in to work in the best of moods, but after ten minutes of someone complaining non-stop while you're waiting to fill your coffee cup, your day is ruined. If you're tired of putting up with negative people or people who leave you "carrying the can", then you will appreciate this course. It describes ways you can triumph over the negative and negligent attitudes that some of your colleagues, staff or managers might display.

Target Audience
Business professionals, managers, executives, front-line workers

Expected Duration (hours)
3.0

Lesson Objectives

Negative, Whining People

recognise benefits of coping effectively with negative, whining people in the workplace.

match the type of negative, whining person with the comments representative of each.

apply the steps for dealing effectively with a bleater in a specific situation.

apply the steps for coping effectively with a finger-pointer in a business scenario.

apply techniques for effectively coping with a naysayer in a particular situation.

People Who Procrastinate

recognise benefits of coping effectively with people who procrastinate in the workplace.

identify reasons people procrastinate.

match the types of procrastinator with the descriptions that best fit them.

apply the steps for finding out why an ostrich doesn't want to make a decision in a business scenario.

apply the strategy for effectively helping an ostrich solve a problem in a business scenario.

apply the steps for coping effectively with a storyteller in a business scenario.

apply the steps for effectively coping with a perfectionist in a business scenario.

Course Number:
COMM8163