Working with Arrogant and Duplicitous People

Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number

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Overview/Description
In certain settings, jokers and gossips can be quite entertaining. However, in the office they are not amusing. In fact, their habits can be quite destructive. If you've "had it up to here" with an egotistical person, or if you're tired of hearing the latest malicious gossip from someone else, you should take this course. After you've learned how to deal with arrogant and duplicitous people in this course, you'll be able to deal with enlarged egos or minute self-images.

Target Audience
Business professionals, managers, executives, front-line workers

Expected Duration (hours)
2.0

Lesson Objectives

Arrogant People

recognise benefits of coping effectively with arrogant people in the workplace.

identify the steps to follow to deal effectively with a know-all.

identify the steps to follow to deal effectively with a braggart.

identify strategies to use to deal effectively with a glory hunter.

identify strategies that are effective in dealing with a life-of-the-party.

Duplicitous People

recognise benefits of coping with duplicitous people in the workplace.

identify reasons people meddle in the affairs of others.

select characteristics that are representative of a busybody.

select the examples of the characteristics of an agitator.

identify the phrases that describe a saboteur.

use strategies to effectively confront duplicitous people in a business scenario.

Course Number:
COMM8164