Resistance and Technical Professional Consultants


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number


Overview/Description
When you are a technical professional working as an internal consultant in an organization, you will inevitably encounter resistance. Whether resistance is expressed overtly or subtly, you increase your effectiveness as an internal consultant when you can identify it and deal with it appropriately. This course is designed to help technical professionals acting as internal consultants to recognize resistance and deal with it appropriately to ensure a positive consulting experience.

Target Audience
Technical professionals seeking knowledge and skills to support a role as an internal consultant

Expected Duration (hours)
2.5

Lesson Objectives

Identifying Resistance

  • identify the benefits of being able to recognize various forms of resistance.
  • identify examples of the common reasons for resistance.
  • match resistance and disagreement to example statements.
  • differentiate between resistance and disagreement in situational examples.

    • Overcoming Resistance

  • recognize the value of developing techniques to deal with resistance.
  • recognize verbal and nonverbal cues that indicate resistance in examples.
  • identify examples of the steps of a nonconfrontational approach to resistance.
  • apply a nonconfrontational approach to deal with resistance in situational examples.
  • match types of client concerns to examples.
  • diffuse client concerns in situational examples.
  • identify examples of the four steps of the client coping process.
  • apply the client coping process to help the client deal with a lack of control.

    • Course Number:
    CONS0134