Internal Consulting Skills


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number


Overview/Description
What skills do you need to be a successful internal consultant? What skills do you have already, and which should you develop further? This course gives you the opportunity to review your existing abilities and ways of improving your current performance. Internal consultancy is not only about your specialist or technical knowledge. It's about your ability to communicate. If you fail to get your message across to other people, your ideas will be lost, and even your best plans will fail. Fundamentally important are your abilities to communicate effectively, manage meetings more successfully, present your findings with clarity and impact, negotiate your way to a desired outcome, and manage all internal projects to time and budget.

Target Audience
Anyone with some specialist knowledge who has recently moved, or is considering moving, into internal consultancy.

Expected Duration (hours)
2.5

Lesson Objectives

Communication

  • recognise the advantages of improving communication skills.
  • sequence the stages in the communication process.
  • match appropriate methods of communication with corresponding situations.
  • use the appropriate method of communication in a given situation.
  • identify the factors that demonstrate effective active listening.
  • accurately interpret the non-verbal cues in a particular consulting scenario.

    • Effective Meetings, Presentations and Reports

  • recognise the benefits of enhancing meeting, report and presentation skills.
  • differentiate between successful and unsuccessful strategies to do with holding meetings.
  • identify the characteristics of a successful internal consulting presentation.
  • determine why an internal consulting presentation was successful or not.
  • identify the elements of an effective report.

    • Managing Internal Consultancy Projects

  • recognise the value of managing internal consultancy projects well.
  • distinguish between appropriate and inappropriate action when dealing with resource shortfalls.
  • distinguish between appropriate and inappropriate ways of managing an internal consulting budget.
  • correctly analyse the budget management of a given internal consulting project, using a profit and loss statement.

    • Course Number:
    CONS8122