Overview/Description
You are employed as a customer support specialist with Genovese Direct Flooring and Hardwoods, a national wholesaler and installer of hardwood flooring, laminates, and specialty millwork.
You're now approaching the end of your second year with the company, and you're about to undergo your annual review. Camden Banks, your immediate supervisor, will be monitoring your calls as the day proceeds, providing you with direct feedback.
This simulation is based on the SkillSoft series "Customer Support Specialist Professionalism" and includes links to the following courses: cust_01_a01_bs_enus, cust_01_a02_bs_enus, and cust_01_a03_bs_enus.
Target Audience
Individuals interested in Customer Support Specialist (CSS) certification