Overview/Description
The art of effective customer service requires anticipating your customers' needs and expectations in addition to working with them to handle and solve any and all of their present issues or requests. How well you can successfully practice effective customer service techniques will make the difference between building long-term customer relationships or losing patronage forever.
Your role: As a Customer Service representative for Bizjet Airlines, you will be challenged to deal with various customer service scenarios during the course of your workdays. Whether it's in person, on the phone, or through e-mail, you'll either be working toward building a clientele of new and repeat customers, or encouraging these customers to fly with a competitor.
This simulation is based on the SkillSoft series "Excelling at Customer Service" and has links to the following courses: cust_05_a01_bs_enus, cust_05_a02_bs_enus, cust_05_a03_bs_enus, cust_05_a04_bs_enus, cust_05_a05_bs_enus, cust_05_a06_bs_enus, cust_05_a07_bs_enus, and cust_05_a08_bs_enus. This is one of two simulations developed for this series.
Target Audience
Front line personnel, team leaders, customer service managers