How do you separate the "green" companies from the service-oriented giants? You look at their overall service records. It's sustaining quality customer service that counts these days. The ability to sustain comes from within first. Employees who are given feedback, guidance, recognition, compensation, and praise for their customer service efforts really shine. Then these employees affect everyone around them, including the external customers. This course teaches you to promote excellent customer service behavior by reinforcing and rewarding employees for their efforts. It also provides tools for you to address extreme service recovery situations. The practical know-how that you'll gain from this course will encourage you to take your organization to customer-service giant status.
Front-line employees, managers, supervisors, customer service agents