Overview/Description
Good companies are customer-focused. Great companies are customer-driven. What's the difference? Great companies don't just focus on the customer. Great companies develop a relationship with their customers. They listen. They commit themselves to making their customers happy. Every decision they make is driven by giving their customers what they say they want, not what the companies THINK they want. To become truly successful, a company needs to acknowledge and honour the relationship it has with its customers. And this commitment should be reflected in everything the company does--from creating a mission statement, to treating customers like partners, to doing the kind of business that guarantees customer satisfaction.
Target Audience
managers, supervisors, customer service representatives and front line employees