Advanced Project Management: Building Stakeholder Relationships


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number

Overview/Description
The APM: Building Stakeholder Relationships course provides you with valuable information about building meaningful and successful relationships with project stakeholders. This course covers how to recognize and manage stakeholder conflicts, developing a formal communication plan, and how to stakeholder quality expectations.

Target Audience
This course is for anyone who is a project manager or is considering becoming a project manager. This course is suitable for any level of employee who may works directly or indirectly with project stakeholders.

Expected Duration (hours)
0.0

Lesson Objectives

Advanced Project Management: Building Stakeholder Relationships

  • Classify a stakeholder as one of the three types of sponsors.
  • Identify questions for determining stakeholders' major constraint and risk tolerance.
  • Identify the steps for developing a formal communication plan.
  • Identify the stages of conflict resolution.
  • Identify negotiation methods used when working with stakeholders.
  • Identify questions you can ask to determine how stakeholders define quality.
  • Understand the difference between project and product quality.
  • Identify the guidelines for discussing costs of quality with stakeholders.
  • Identify how ISO helps foster quality.
  • Recognize the different types of ISO.

    • Course Number:
    KN00041603KD_ng