Knowledge as Capital


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number



Overview/Description
Times are changing. No longer is a company valued on just its physical assets and income streams. A quick look at many Internet focused organizations points to a basic fact: There is a new kind of asset being valued in our economy. That asset is knowledge, the intellectual capital of the organization. The high potential return of leveraging the knowledge capital of an organization has led to company valuations that far exceed what used to be accepted as standard. This new capital is walking around your company, is hidden in file drawers, and surfaces in conversations with clients and suppliers. Understanding where the knowledge is in your company is one of the first steps in leveraging it for profitability and growth. In this course, you'll explore the three kinds of knowledge capital in every organization: human, structural, and relationship. You'll learn about each kind of capital, how to measure it, and how to start managing it to help your company.

Target Audience
Executives, managers, supervisors, team leaders, knowledge experts, and other business professionals who want to initiate or support knowledge management within their organization

Expected Duration (hours)
3.0

Lesson Objectives

Human Knowledge as Capital

  • recognize benefits of understanding human knowledge capital.
  • match types of human knowledge capital with corresponding levels of organizational value.
  • match the components of VITALS--a set of indicators for measuring human knowledge capital--with their corresponding measurements.
  • identify examples of strategies for effectively managing human knowledge capital.
  • Structural Knowledge as Capital

  • recognize benefits of leveraging the structural knowledge capital in an organization.
  • match types of structural knowledge capital to corresponding examples.
  • analyze a business scenario to determine if the value of structural knowledge capital is being measured correctly.
  • apply methods for effectively managing the human side of structural knowledge capital in a given scenario.
  • Relationship Knowledge as Capital

  • recognize benefits of understanding the relationship knowledge capital within an organization.
  • match categories of relationship knowledge capital to corresponding examples.
  • identify methods for measuring the value of relationship knowledge capital.
  • select effective strategies for managing relationship knowledge capital.
  • Course Number:
    KNOW0102