Managing Knowledge Workers


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number



Overview/Description
The era of the knowledge worker has arrived. An increasing number of companies gain more value from the knowledge and experience of their workers than they do from physical assets or products. This is most vividly captured in the Internet economy, in which knowledge workers are in high demand. Talented workers often won't hesitate to jump to a company that offers a higher salary or more stock options. But money alone won't keep an organization's best talent. It takes much more. By learning how to create the right culture and the right opportunities, you can help maintain the loyalty of the knowledge workers on your team.

Target Audience
Executives, managers, supervisors, team leaders, knowledge experts, and other business professionals who want to initiate or support knowledge management within their organization

Expected Duration (hours)
2.0

Lesson Objectives

An Environment for Knowledge Workers

  • recognize the importance of creating a supportive environment for knowledge workers.
  • identify workplace attributes that most appeal to knowledge workers.
  • identify methods for creating a supportive environment for knowledge workers.
  • analyze business scenarios to determine if knowledge workers have a supportive environment.
  • A Culture for Knowledge

  • recognize benefits of creating a culture that supports knowledge workers.
  • use methods for shifting the company culture to be more supportive.
  • sequence the steps of empowering knowledge workers to make decisions.
  • analyze business scenarios to determine if knowledge workers have successfully been empowered to make decisions.
  • Managing Teams of Knowledge Workers

  • recognize benefits of effectively managing teams.
  • match behaviors that can undermine a team with examples of those behaviors.
  • identify parts of the TRUE approach for leading teams to success.
  • analyze business scenarios to determine if managers successfully used the TRUE approach with their team.
  • Course Number:
    KNOW0104