Knowledge as Strategy: Performance Improvement


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number


Overview/Description
In the 21st century--the Knowledge Age--corporations will see workers as intellectual capital. Workers themselves, rather than just information, will become the resources that allow organizations to respond quickly and effectively to rapid change. Learning is at the core of these demands--whether it's learning a new skill, knowing how to manage existing and new knowledge, or creating organizational structures that support continuous learning. This course introduces learners to a new focus on performance improvement based on knowledge as the competitive advantage.

Target Audience
Managers, supervisors and other employees wanting an introduction to the learning requirements for the 21st century

Expected Duration (hours)
3.0

Lesson Objectives

Continuous Learning

  • recognize the importance of continuous learning for the 21st century organization.
  • identify the changes in organizational structure and management that will result from a focus on performance improvement.
  • identify the basic trends in performance support for the 21st century.
  • select management and human resource practices that support treating employees as assets.

    • Learning in the Corporate Culture

  • recognize the importance of the corporate environment for learning that leads to performance improvement.
  • identify the elements of corporate culture crucial for performance improvement.
  • select the leadership traits and skills necessary for supporting performance improvement through continuous learning.
  • identify factors to look for to assess whether an organization has a learning culture.

    • Taking Charge of Your Own Learning

  • recognize the importance of self-directed learning.
  • identify the most important aspect of most definitions of self-directed learning.
  • identify the advantages of self-directed learning for the 21st century organization.
  • identify the relationship among learning styles, personality traits, and self-directed learning.
  • identify roles trainers can play in self-directed learning.

    • Knowledge Management for Competitive Advantage

  • recognize the importance of the relationship between knowledge management and performance improvement.
  • identify the components of knowledge management.
  • identify processes of knowledge management.
  • choose statements that describe the roles needed for successful knowledge management.
  • identify the critical success factors for creating a knowledge management system.

    • Course Number:
    KNOW0111