Performance Support


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number


Overview/Description
Performance support is the new training buzzword. In a world that demands instant information and fast response, training can no longer suffice as the only solution to performance gaps. Learn how to provide performance consulting using a variety of interventions to address performance challenges. Find out how to create a performance-consulting department to replace your training department and how to prepare your organization for the new age of performance consulting.

Target Audience
Trainers and managers responsible for training who want to learn how to provide performance support in addition to training.

Expected Duration (hours)
3.0

Lesson Objectives

Performance Support Basics

  • recognize the benefits of the performance-support approach to performance improvement.
  • match skills needed in performance consulting with tasks to be performed.
  • match business-unit needs to the situations described.
  • identify examples of the results of analyzing given components of the performance-improvement model.

    • Analyzing Business, Performance, and Workplace Needs

  • recognize the benefits of a complete performance analysis.
  • identify examples of what a performance consultant needs to know to link business goals and needs to performance.
  • sequence the steps of the performance-analysis process.
  • sequence the steps necessary for analyzing workplace factors.

    • Interventions and Implementation

  • recognize the value of intervention analysis and implementation for the performance-improvement process.
  • sequence the steps for creating performance-improvement strategies.
  • identify components of the performance-management guide that are appropriate for further analysis in a given situation.
  • sequence the steps of the performance-consulting process.

    • Preparing for Performance Consulting

  • recognize the benefits of creating a performance-support department.
  • identify training-related structures and processes that will need to be changed to facilitate performance support.
  • distinguish between the elements of a traditional training department and a performance-improvement department.
  • identify signs that the performance-consulting process may be in trouble.

    • Course Number:
    KNOW0115