Managing Knowledge Workers


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number


Overview/Description
The era of the knowledge worker has arrived. More companies are gaining more value from the knowledge and experience of their workers than from company assets or products. This is demonstrated in the Internet economy, where knowledge workers are in high demand. Talented workers often won't hesitate to move to a company that offers a higher salary or shares. But money alone won't keep an organisation's best talent. It takes much more. By learning how to create the right culture and the right opportunities, you can help maintain the loyalty of the knowledge workers on your team.

Target Audience
Executives, managers, supervisors, team leaders, knowledge experts, and other business professionals who want to initiate or support knowledge management within their organisation

Expected Duration (hours)
2.0

Lesson Objectives

An Environment for Knowledge Workers

  • recognise the importance of creating a supportive environment for knowledge workers.
  • identify workplace attributes that most appeal to knowledge workers.
  • identify methods for creating a supportive environment for knowledge workers.
  • analyse business scenarios to determine if knowledge workers have a supportive environment.

    • A Culture for Knowledge

  • recognise benefits of creating a culture that supports knowledge workers.
  • use methods for changing the company culture to be more supportive.
  • put in order the steps of empowering knowledge workers to make decisions.
  • analyse business scenarios to determine if knowledge workers have successfully been empowered to make decisions.

    • Managing Teams of Knowledge Workers

  • recognise benefits of effectively managing teams.
  • match behaviour that can undermine a team with different types of behaviour.
  • identify parts of the TRUE approach for leading teams to success.
  • analyse business scenarios to determine if managers successfully used the TRUE approach with their team.

    • Course Number:
    KNOW8104