Managing Workplace Harassment Complaints Simulation


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number



Overview/Description
You're the general manager of a corporately owned branch of Pennywise Rental Car, one of the largest car rental companies in the world. The company has provided you with workplace harassment training for managers. All of the employees at this particular Pennywise location report to you. When one of the rental agents, Violet Pham, comes to you to complain that her shift supervisor, Cliff Kinsler, has been harassing her, you will need to take action to deal with the situation. This will entail interviewing Violet to take her complaint, as well as dealing effectively with the ramifications of what she tells you. This simulation is based on the SkillSoft course "Harassment in the Workplace" (lch_01_a03_lc_enus). Note that the intent of this simulation is to illustrate ways of responding to harassing behavior in the workplace. The types of responses the simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond. Employees who are uncertain how to proceed in a particular situation should consider seeking help from a company human resources representative, an ombudsperson, an employee assistance program counselor, a friend, or another resource. This SkillSoft product has been reviewed by the Labor, Employment, and Employee Benefits Law Group of the law firm of Baker Donelson Bearman, Caldwell & Berkowitz, PC. As of the date reviewed, the content of this course is in compliance with federal law and court decisions. Due to the rapidly changing nature of the law, information in this course may become outdated. As a result, any individual using this course should consult with legal counsel before taking action based on this information. This product does not constitute legal advice. No warranties, express or implied, are offered as to the content of this course. By using this course, you agree not to hold SkillSoft Corporation, Baker Donelson Bearman, Caldwell & Berkowitz, PC, or any individual, employee, agent, or representative of those entities liable for any damages resulting from the use of this material, whether the damages are direct, indirect, consequential, or otherwise.

Target Audience
Supervisors and managers

Expected Duration (hours)
0.5

Lesson Objectives

Managing Workplace Harassment Complaints Simulation

  • dealing with workplace harassment issues effectively.
  • interviewing workplace harassment complainants.
  • Course Number:
    LCO020T