Overview/Description
This course deals with preparing the work force generations (silent generation, baby boomers, Generation X, and Generation Next) for the workplace of the 21st century. The course's first lesson identifies the contributions each generational group makes to the workplace today. Contributions will center on the concepts of outlook, work ethic, and preferred leadership style. The second lesson in the course focuses on the training needs of the generational groups that will foster their success in the workplace of the new century. The generational groups' learning styles will be tied into the training needs. The third and final lesson focuses specifically on the future: competing in the work force in the new century. Topics in this lesson will be cross-generational management, cross-generational teams, and future workplace trends.
Target Audience
Managers, human resources professionals, team leaders, department leads, and company educators
recognize the importance of learning about generational characteristics that foster workplace contributions.
identify characteristics of the silent generation that lead to workplace contributions.
identify characteristics of the baby boomer generation that lead to workplace contributions.
identify characteristics of Generation X that lead to workplace contributions.
identify characteristics of Generation Next that lead to workplace contributions.
Training Strategies for the Generations
recognize the importance of training strategies for dealing with a cross-generational work force.
match the older generations with their corresponding challenges for cross-generational training.
analyze a business scenario to evaluate whether appropriate training strategies were used to address the preferred styles and needs of the silent generation and the baby boomers.
match the younger generations with their corresponding challenges for cross-generational training.
identify the training strategies intended to address the preferred styles and needs of generations X and Next.
Competing in the 21st Century
recognize benefits of preparing members of cross-generational groups to work together effectively.
apply appropriate strategies for managing cross-generational groups in a business scenario.
analyze a business scenario and determine whether the difficult member on the team has been effectively dealt with.
identify future workplace issues that will dominate interactions among the generational groups.