Communicating as a Leader


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number


Overview/Description
You've asked an employee TWICE to complete a project as soon as possible and still the work isn't completed. You've delegated a task to another employee only to have it done incorrectly. You've sent an E-mail asking for extra help on a project to which you've had several negative responses. What's going on? While these situations could be the result of many different influences, you can eliminate one of the variables by ensuring that your communication style is positive, clear, concise, and to the point. Learn how to co-ordinate your verbal and non-verbal message to get the best results and learn how to write in such a way that you get the highest impact with as few words as possible.

Target Audience
Supervisors, managers and coaches

Expected Duration (hours)
2.5

Lesson Objectives

Communicating Clearly

  • recognise the benefits of skills that enhance the ability to communicate clearly.
  • identify the steps in communicating a clear message.
  • identify factors that improve personal communication.
  • identify the keys to improving group communication.

    • The Questioning Leader

  • recognise the value of asking good questions and listening effectively.
  • match key questioning strategies that show leadership with examples of each.
  • choose methods that reflect effective listening.
  • match questioning strategies that promote leadership with examples of each.

    • Resolving Conflicts

  • recognise the benefits of using techniques for resolving conflict.
  • select the reasons why conflicts occur.
  • identify the means for cooperative resolution of conflicts.
  • identify the elements of communicative and contentious strategies.

    • Maintaining Standards

  • recognise the value of maintaining quality-performance standards.
  • select the reasons for poor performance.
  • identify the elements in setting quality performance standards.
  • identify the steps involved in correcting performance problems.

    • Course Number:
    LEAD8225