Proactive Approaches to Stop Negativity

Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number

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Overview/Description
Quite often you may have found it difficult to communicate with a negative thinker. It is quite possible that the negative thinker remained closed to what you were saying. Instead of getting frustrated with the situation, using the right confrontational or coaching skills would help the negative thinker to see reason. This course offers you proven methods to help a negative thinker overcome negativity. You will learn how to avoid common pitfalls that hinder communication, when to confront a negative thinker, and how to use the I-CAN Model to coach negative thinkers.

Target Audience
Executives, manager, supervisors, team leaders, team members and anyone else who must meet the challenge of changing negative cultures and staff behaviors.

Expected Duration (hours)
2.0

Lesson Objectives

Productive Communication Skills

recognize the value of productive communication skills while dealing with a negative thinker.

identify the principles to make the negativist feel important when interacting with him.

identify ways to keep a conversation flowing when interacting with a negativist.

recognize how humor can condition productive communication.

Confronting Negative Behavior

recognize the importance of confronting negative behavior using the confronting model.

identify the hazards of ignoring negative behavior.

identify how to address a negativist while confronting him.

identify the process of implementing the confronting model.

Coaching Towards Optimism

recognize the benefit of using the I-CAN model to coach someone facing a negative situation.

identify the ways to control the atmosphere when negativity is expressed.

identify the procedure of implementing the I-CAN model to coach a negativist towards optimism.

identify the ways of accentuating the positive with the use of AAA list.

Course Number:
MGMT0312