A Manager's Primer for Ensuring Accountability

Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number

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Overview/Description
You are either part of the solution or part of the problem.That assertion from Eldridge Cleaver is a perspective that you must transfer to each and every employee you supervise. But there are effective ways to get them to see that valuable viewpoint. And that's what you'll learn in this course. As a manager you are on the line when things go wrong. This course is designed to enhance your ability to communicate a philosophy of continuous improvement, what you expect of your staff, and what they must expect of themselves. This is a primer on multiple approaches to performance appraisal. It's much easier to hold people accountable for their work if they know exactly what's expected, and more importantly, why it's expected. Acting on the lessons in this course will pay off in increased employee commitment, not to mention increased profitability. The other major payoff here is the opportunity to do some soul searching. How accountable are you? You'll have the chance to analyse your own performance as a 21st century manager of tomorrow.

Target Audience
Department directors, managers, supervisors, coaches

Expected Duration (hours)
4.0

Lesson Objectives

Strategies for Continuous Performance Appraisal

recognise the benefits of developing strategies for continuous performance appraisal.

identify strategies for writing effective performance agreements.

select strategies for providing effective informal appraisals.

identify steps in the process for formal performance appraisals.

Advanced Delegation Techniques

recognise the benefits of developing advanced delegation techniques.

identify techniques to clearly communicate tasks to ensure accountability.

choose items to consider in providing tools and training.

label reasons managers use for not delegating as valid or invalid.

choose effective strategies for sharing the leadership and direction with your staff.

Training Techniques for Building Accountability

recognise the benefit of developing accountability in employees.

identify methods of uncovering accountability issues.

choose strategies for setting consequences.

select strategies for improving performance.

Testing for Consistency

recognise the values of developing strategies to ensure consistency.

choose strategies for ensuring balanced workloads.

identify strategies for achieving fairness.

identify strategies for ensuring consistency.

label items as demonstrating a manager's accountability or demonstrating a lack of accountability to staff.

Course Number:
MGMT8115