The Personal Approach in Delegation


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number


Overview/Description
Have you delegated tasks only to later find out that the task wasn't completed properly or that it wouldn't be completed on time? Perhaps you need to re-evaluate your delegation skills. This course will help you work more effectively with employees in a delegation situation. As you progress through "The Personal Approach in Delegation" course in the "Effective Delegation" series, you will discover several important factors about delegation--how you can benefit from a shared commitment to a delegated task, how to identify confident and motivated employees, and how the knowledge of common delegating problems can help you become an effective delegator. By participating in this course, you will be prepared to overcome many obstacles in the delegation process.

Target Audience
Individuals who have the opportunity to distribute their workload; managers and business leaders who want to empower and motivate their workforce by dispensing authority to competent employees.

Expected Duration (hours)
2.5

Lesson Objectives

Personal Attitudes in Delegation

  • recognise the benefits of understanding appropriate attitudes regarding delegation.
  • identify ways to demonstrate personal commitment when delegating a task.
  • recognise reasons why employees may not accept delegated tasks.
  • select the appropriate solution to help an employee overcome resistance in a delegating scenario.
  • identify the characteristics that constitute a positive attitude towards delegation.
  • choose the most appropriate employee to whom to delegate a task, given a scenario.

    • Encouraging Co-operation in Delegation

  • recognise the benefits of encouraging co-operation in delegation.
  • identify methods for maintaining the confidence of an employee during the administration of a delegated task.
  • maintain the confidence of a specified employee during the administration of a delegated task.
  • recognise techniques for motivating an employee who has been delegated a task.
  • use the appropriate technique for motivating a specific employee who has been delegated a task, given a scenario.
  • identify reasons for giving credit to an employee for the successful completion of a delegated task.

    • Rising to the Delegation Challenge

  • recognise the benefits of responding effectively to problems that arise when delegating.
  • recognise the signs of a failing delegation.
  • match the common delegation problems with the corresponding symptoms.
  • sequence the process for problem solving when given a scenario.
  • solve a given problem that has occurred by applying the problem-solving steps in sequence within a delegation situation.
  • sequence the steps for taking corrective action, given a scenario.

    • Course Number:
    MGMT8262