An automotive department has an excellent reputation, yet it receives numerous complaints about delays in repairs. When the sequence of activities in the auto repair process is mapped out, the problem is discovered. Surprisingly, it is due to an unnecessary paper shuffle between the auto shop and front office.
This course shows you how to understand different types of processes, break a process down into a sequence of activities, and then analyze the sequence for problems.
Managers at all levels, staff members, team leaders, supervisors