Implementing Improvements

Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number

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Overview/Description
Customers' perception of quality is constantly changing in today's market. What the customer wants now may not be what he wants six months from now. This means that the traditional approach of continual small improvements may not be the approach of choice for certain products. Alternative approaches that generate more dramatic results might be a better choice. This course explores a variety of approaches to process improvement. It also describes planning and implementation steps you need to perform to put your approach into place.

Target Audience
Managers at all levels, staff members, team leaders, supervisors

Expected Duration (hours)
2.5

Lesson Objectives

Approaches

recognize the value of different improvement approaches.

identify the approaches to process improvement.

identify examples of methods for continuous process improvement.

select the techniques that can be used to manage the change associated with process improvement.

Setting Up an Implementation Plan

recognize the benefits of setting up an implementation plan.

identify the important aspects of an implementation strategy.

determine the appropriate process improvement success indicators in given situations.

select the best practices for creating a feedback system.

Implementation Tools

recognize the benefits of using implementation tools.

identify the techniques for eliminating process bureaucracy.

match the type of value-added activity with the appropriate examples.

identify the methods to reduce process cycle time.

Managing the Implementation

recognize the value of managing the implementation.

identify responsibilities of the process owner.

identify resource management strategies.

select the methods to manage the communication piece of implementation.

Course Number:
OPER0125