Managing Process Improvements


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number



Overview/Description
Process improvement involves planning, implementation, and effective management to see the effort through from start to finish. Many organizations neglect the management phase, and, as a result, the effort ends up failing. How do you manage such a vast improvement undertaking? This course will explain who is responsible for managing process improvement, how to manage improvement effectively, and how to handle inherent process improvement problems. You'll learn to set short-term improvement goals and acknowledge each milestone your organization achieves on the road to process perfection.

Target Audience
Managers at all levels, staff members, team leaders, supervisors

Expected Duration (hours)
3.0

Lesson Objectives

Who Manages Process Improvement?

  • recognize the importance of process improvement management roles.
  • differentiate between process champion and process owner responsibilities.
  • identify process improvement team members' responsibilities.
  • identify responsibilities of team sponsors and project leaders.
  • How Is Improvement Managed?

  • recognize the value of having process improvement levels.
  • differentiate among improvement levels.
  • analyze level requirements to make an improvement assessment in a given scenario.
  • determine the process improvement level based on improvement requirements in a given scenario.
  • How Can Improvements Continue?

  • recognize benefits of continual process improvement.
  • apply benchmarking phases to the establishment of a benchmarking plan in a given scenario.
  • determine reasons for problems in process improvement scenarios.
  • identify appropriate continual improvement tools.
  • How Can Improvement Problems Be Handled?

  • recognize the importance of handling improvement problems.
  • apply troubleshooting techniques to a failing improvement situation.
  • identify steps to re-energize process improvement.
  • apply troubleshooting techniques to personnel issues in a given scenario.
  • Course Number:
    OPER0126