Overview/Description
"What, do you expect everything to be perfect?" How would you respond if one of your employees said that to you? You might consider saying, "Well, yes!" In fact, striving for near perfect quality is reasonable and achievable. It's a matter of reducing variation through the use of Six Sigma. "Variation," or deviation from what the customer wants, may be inherent in the business world, yet by employing the principles of Six Sigma, the standard of 99.9997% perfection is within your grasp. It's just a matter of learning--and employing--those principles. In "Six Sigma: Reducing Variation to Improve Quality," you'll do just that. You'll begin by gaining a basic understanding of what variation is--why and where it exists and how it creates waste, and you'll learn key tools for identifying and measuring this waste in your organization. Next, you'll learn the key causes of variation and how to classify these causes as a step toward their elimination. You'll also learn the basics of process management. Finally, you'll be given a thorough review of the Six Sigma Team and the role each team member plays in attracting and eradicating variation. Then you'll apply the all-important DMAIC problem-solving model to real-world situations.
Target Audience
Potential Six Sigma Green Belts and other Six Sigma team members in companies that have already made the decision to implement Six Sigma