Six Sigma DMAIC: Defining the Problem


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number



Overview/Description
"What's your problem?" It could be said that this is one way to get to the heart of a matter. Of course, there's a better way. In this course, Six Sigma DMAIC: Defining the Problem, Six Sigma Green Belts and team members are given a systematic, objective, and measurable process for quantifying the challenges facing your organization. In lesson one, "The Project Charter," you'll learn guidelines for developing a problem statement, measuring your Six Sigma project, and determining its goal. In the second lesson, "The SIPOC Diagram," you'll learn how to create, and then apply, this useful tool to your unique situation. Finally, in "Stakeholder Analysis," you'll learn the subtleties of identifying and managing the very people whose buy-in you need to guarantee the success of your Six Sigma project.

Target Audience
Potential Six Sigma Green Belts and other Six Sigma team members in companies that have already made the decision to implement Six Sigma

Expected Duration (hours)
4.0

Lesson Objectives

The Project Charter: Focusing on the Problem

  • recognize the benefits of creating a project charter.
  • apply the guidelines for developing a problem statement in a given business situation.
  • modify the approach a company takes to measure a hypothetical problem in a business process.
  • select statements that reflect the guidelines used to create a SMART project goal.
  • The SIPOC Diagram: Communicating the Problem

  • recognize the benefits of using a SIPOC diagram.
  • match the elements of the SIPOC diagram with examples of each.
  • apply the steps for creating a SIPOC diagram for a given business scenario.
  • Stakeholder Analysis: Reducing Resistance to Change

  • recognize the benefits of employing stakeholder analysis.
  • identify which questions to ask when identifying stakeholders.
  • match levels of stakeholder commitment with examples of each.
  • employ strategies for effectively managing stakeholder commitment in a given business situation.
  • Course Number:
    OPER0143