Overview/Description
Imagine the perfect cup of coffee--it tastes and smells great, it's served at exactly the right temperature, and, best of all, it satisfies you every time. Because it's perfect, you find yourself returning again and again to the cafe that sells it. The perfect cup of coffee--or the perfect product or service--is what Six Sigma is all about. To achieve Six Sigma, a product or service has to be 99.9 percent error-free. As far as your perfect cup of coffee is concerned, error-free means that every cup sold is 99.9 percent consistent in taste and temperature. To achieve this level of perfection (or consistency) for your product or service, you have to analyze and "map" the process to eliminate any defect from the system. Mapping the process that creates the defects--for example, a cup of coffee that's "off" in flavor or temperature--and analyzing it, is the focus of this course. Specifically, the course offers methods for Six Sigma Green Belts and team members to put simple flowcharts to use to improve business processes that create defects. In Lesson 1 you'll explore the world of flowcharts. You'll learn what symbols to use in them, how to construct them, and why they're useful in pinpointing the trouble spots in your own business process. In Lesson 2 you'll learn how to put flowcharts to work to eliminate the problems in a process and to add value for customers to existing business processes.
Target Audience
Potential Six Sigma Green Belts and other Six Sigma team members in companies that have already made the decision to implement Six Sigma