Overview/Description
Finding methods to capture customer-driven value is not a new activity. You've probably analyzed processes, conducting customer surveys, and used audits to determine what customers want. Yet, according to lean thinkers these techniques don't go far enough. They still departmentalize the value concept. Lean experts propose a more holistic view of value that stretches beyond organizational boundaries and stream from manufacturer to supplier to producer. This course explores this value principle in depth. In Lesson 1 you'll consider the benefits of the lean transformation for your own business and look through the lean manufacturing lens to redefine product value. Then in Lesson 2 you'll learn about value-stream mapping - a technique designed by several forefounders of the lean manufacturing movement. Applying this technique to identify waste, create an ideal value stream and initiate lean projects will be the culmination of your new-found knowledge.
Target Audience
Senior and mid-level managers who are considering, or who have begun, implementing the lean manufacturing approach in their own organizations