History of Organizational Improvement and the Foundations of Six Sigma

Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number

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Overview/Description
To successfully implement Six Sigma®, it's useful to understand the history of organizational improvement and the contributions of various leaders in the field of quality. This course examines the concepts of quality, customer satisfaction, and continuous improvement that are common among Six Sigma, the Total Quality Management movement, and continuous improvement. It also discusses the continuum among each of these business approaches. Finally, the course provides an understanding of the development and use of continuous improvement tools, including the contributions of Shewhart, Deming, Juran, Ishikawa, and Taguchi. Six Sigma is a registered trademark of Motorola Corporation, and all right, title and interest in Six Sigma belongs to Motorola.

Target Audience
Candidates for Black Belt certification; managers/executives overseeing personnel involved in the implementation of Six Sigma in their organization; consultants involved in implementing a Six Sigma proposal; and organizations implementing a Six Sigma project

Expected Duration (hours)
2.0

Lesson Objectives

Types of Quality Initiatives

recognize the importance of understanding differences between TQM/continuous improvement and Six Sigma.

select the key elements of Total Quality Management.

select the key ideas of continuous improvement.

distinguish examples of principles underlying TQM from examples of principles underlying Six Sigma.

Continuous Improvement Tools

recognize the importance of knowing continuous improvement tools.

select descriptions of Shewhart's contributions to quality control as they relate to Six Sigma.

select examples of key principles in Deming's 14 Points for Management that relate to Six Sigma in a workplace scenario.

distinguish whether a given workplace scenario illustrates a chronic or sporadic problem-solving method.

select the elements of a problem statement.

select examples of steps associated with identifying possible causes.

match Taguchi's three methods to descriptions.

Course Number:
OPER0164